Shipping policy

SHIPPING POLICY

Business and Shipping Origin

Exotica Woods is located in Saint-Calixte, Quebec, Canada.

Countries We Ship To

We currently ship to Canada and the United States.

Shipping options may vary depending on the destination, package size, weight, product type, and available carrier services.

Order Processing Time

Orders are processed and handed over to the shipping carrier within 2 to 3 business days maximum after payment has been successfully received.

Business days are Monday through Friday. Saturdays, Sundays, and applicable Canadian and Quebec statutory holidays are not included in processing time.

Orders placed on weekends or statutory holidays begin processing on the next business day.

Please note that the 2-to-3-business-day processing period refers to the time required by Exotica Woods to prepare and ship the order. Carrier transit time begins after the package has been handed over to the shipping carrier.

Shipping Carriers

Orders may be shipped using Canada Post, FedEx, or another shipping service available for the destination and displayed at checkout.

The carrier used may depend on the destination, package size, package weight, product type, and shipping service selected.

Shipping Costs

Shipping charges are calculated according to the destination, package dimensions, package weight, and available carrier service.

Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping service selected.

Estimated carrier delivery times, when available, are displayed at checkout. These estimates begin after the order has been processed and handed over to the shipping carrier.

Carrier delivery estimates are not guaranteed. Weather conditions, customs processing, holidays, transportation disruptions, and other circumstances outside our control may cause delays.

Shipping Within Canada

Orders shipped within Canada are dispatched from Saint-Calixte, Quebec.

Available shipping services and applicable charges are displayed at checkout before the order is completed.

Shipping to the United States

Orders shipped to the United States are dispatched from Canada.

Available shipping services and applicable charges are displayed at checkout before payment.

International shipments may be subject to customs processing, import duties, taxes, brokerage charges, or other government-imposed fees.

Any import duties, taxes, brokerage charges, or other fees that are not collected at checkout are the responsibility of the recipient.